At 3dmark, we believe online casino entertainment is only meaningful when enjoyed in a healthy, responsible way that doesn't interfere with your daily life. This page covers everything you need to know about playing wisely, the self-control tools we provide, and how to get help if you ever need it.
3dmark believes casino gaming is purely a form of entertainment. We are committed to ensuring our players always experience it as a leisure activity, not a source of stress.
Players have full control to set their own limits and manage their account controls directly within 3dmark's account settings — no need to contact anyone.
3dmark is firmly committed to ensuring that this platform is never accessible to individuals under the age of 18, under any circumstances.
The 3dmark team is available around the clock — 24 hours a day — to assist any player who needs guidance on responsible gaming.
We provide a range of tools you can use to manage your use of the 3dmark platform and keep it at a healthy, enjoyable level.
Set the maximum amount you allow yourself to deposit into your 3dmark account within a daily, weekly or monthly period. This limit takes effect immediately and can be lowered at any time. To increase the limit, a 24-hour waiting period is required as an added layer of protection.
Set a maximum loss amount over a defined period. Once this limit is reached, the 3dmark system will prevent you from continuing to play until the limit period resets. This is the most effective way to ensure you don't overspend while playing at 3dmark.
Set a daily session time limit for playing at 3dmark. As the limit approaches, the system will send you a reminder. Once the limit is reached, your session will end automatically. This feature is ideal for players who want to ensure that gaming does not take up too much of their day.
If you feel you need a short break from the 3dmark platform, you can activate a self-exclusion period ranging from 24 hours to 6 weeks. During this time, you will be unable to log in or make any transactions. This step is encouraged if you feel your playing patterns are beginning to change.
For more serious situations, 3dmark offers long-term self-exclusion options ranging from 6 months to 5 years, or permanent exclusion. During this period, your account will be fully closed and all marketing communications will cease. This request can be made through the 3dmark support team.
You may opt out of all promotional offers, bonus emails, or marketing notifications from 3dmark at any time. This preference can be changed through your account settings. Players who activate certain self-control measures will automatically be removed from 3dmark's promotional targeting list.
Important Reminder: Casino gaming at 3dmark is a form of entertainment, not a means of earning money or solving financial problems. Always set your limits before you play, and never gamble with money you cannot afford to lose.
Responsible gaming means enjoying gambling as a form of entertainment while maintaining full control over the time, money and decisions involved. At 3dmark, this is not merely a phrase — it is a core value that shapes every platform design decision, every feature we build and every policy we implement.
Many Malaysian players enjoy slots, blackjack, and a range of online casino games as a fun leisure activity — much like watching Malaysia Super League football on weekends or playing badminton with friends. Problems only arise when the line between entertainment and dependency begins to blur, and that is precisely what 3dmark works hard to prevent by providing players with the tools, information, and support they need.
3dmark takes a proactive approach to responsible gaming — meaning we do not wait for problems to arise before taking action. Instead, we build controls and safeguards directly into the platform so that every player always has access to the tools needed to play within healthy limits.
It is important to understand that casino game outcomes are based on random chance generated by certified RNG systems. No betting strategy or system can guarantee a win. Anyone playing at 3dmark should fully accept this fact before they start.
One of the biggest challenges in responsible gaming is recognising when playing habits are shifting from entertainment to something more concerning. Here are the warning signs to watch for in yourself or someone you care about:
Gambling with money you cannot afford to lose — using savings, bill money, rent money, or borrowing from family and friends to gamble on online casino platforms, including 3dmark.
Chasing losses — attempting to recover lost money by placing larger or more frequent bets. This is the most critical warning sign and must be stopped immediately.
Lying to loved ones — hiding gambling activity, amounts spent, or losses incurred from a partner, parents, or family members.
Unable to stop playing — finding it difficult or impossible to stop playing even after deciding to do so, or being unable to reduce the frequency or duration of sessions.
Gambling is disrupting daily life — work, family relationships, health or finances are beginning to suffer as a result of time and money spent on online casino gaming.
Playing to escape — using casino games as an escape from personal problems, work stress, depression, or other negative emotions, rather than purely as entertainment.
Feeling restless when unable to play — feeling anxious, irritable, or restless when unable to access an online casino platform for a period of time.
Neglecting responsibilities — neglecting responsibilities to family, work, or yourself due to excessive time spent playing or thinking about online casino games.
If you identify three or more of the above warning signs in yourself, we strongly encourage you to use the 3dmark self-exclusion tool immediately and seek professional help. Please contact our support team via live chat or email [email protected] for further guidance.
All responsible gambling tools at 3dmark are accessible directly through your account settings — no need to contact anyone. We designed the process to be simple and immediate, so there are no barriers when you decide to set limits or take a break.
Click the "Log In" button at the top of the page and enter your 3dmark account credentials. Make sure you are in a calm environment and thinking clearly when making decisions about your limits.
Once logged in, click on your profile icon or account name at the top of the screen. Select "Account Settings" or "Account Controls" from the menu that appears.
In your account settings, look for the section labelled "Responsible Gaming" or "Self-Control". This is where all of 3dmark's limit and control tools are made available to you.
Choose the type of control you wish to activate — deposit limit, loss limit, time limit, cool-off, or self-exclusion. Enter your desired value or duration and confirm your decision. Lowered limits take effect immediately.
If you have difficulty using the self-control tools or need guidance, the 3dmark support team is available via 24/7 live chat or email at [email protected]. For long-term self-exclusion requests, the process can be initiated directly through our support team.
Here is a practical guide recommended by 3dmark to all Malaysian players to ensure your gaming experience remains enjoyable and free from harm:
3dmark enforces a minimum age of 18 for all users on the platform, with no exceptions. This is our most fundamental commitment under our responsible gaming programme. We take the protection of children and young people from exposure to gambling extremely seriously.
Measures implemented by 3dmark to prevent underage access:
If you are a parent or guardian concerned that your child may be accessing online gambling sites, we recommend installing parental control software on all devices at home. Have an open conversation with your children about the dangers of underage gambling. If you suspect someone under 18 is using the 3dmark platform, please contact us immediately at [email protected].
If you or someone you know is struggling with a gambling problem, the most important thing to understand is this: you are not alone, and help is available. Acknowledging that you have a problem and seeking help is a courageous and wise decision — not a sign of weakness.
3dmark encourages any player who feels they need help to immediately:
The 3dmark support team is trained to assist players who need guidance on responsible gaming. Reach out to us confidentially and without judgement:
Take a moment to honestly assess your own gambling patterns by answering the following short questions. This is not a medical diagnosis, but it can help you better understand your relationship with casino gaming at 3dmark and on other platforms.
1. Have you ever gambled with money that should have been used for other essentials, such as bills, food or rent?
2. Have you ever continued playing beyond the time or spending limit you set for yourself before you started?
3. Have you ever tried to chase your losses by making additional deposits or placing larger bets?
4. Has anyone close to you ever expressed concern about your gambling activity?
5. What is your main reason for playing at 3dmark?
Over 50,000 Malaysian players have trusted 3dmark as the online casino platform that puts player wellbeing first. Sign up today and play with peace of mind on a platform that genuinely cares about you.
Safe & responsible platform • Aged 18 and above only • Self-control tools available