FAQ 3dmark — Complete Answers for Malaysian Casino Players

To register a 3dmark account, you must be at least 18 years of age at the time of registration. You may only hold one active account at any time — registering multiple accounts is strictly prohibited. All information provided during registration must be accurate and truthful, as it will be used for identity verification during withdrawals. 3dmark employees and representatives are not permitted to register as players. Individuals on an active self-exclusion list are also not allowed to open a new account while their exclusion period remains in effect.

Yes, you can update the email address and phone number linked to your 3dmark account. Log in to your account and go to the Profile Settings section. Click on the field you wish to update and enter the new information. A verification step will be required to confirm the change — typically via an OTP sent to your existing number or email address. If you no longer have access to that old contact information, please reach out to the 3dmark support team via live chat or email [email protected] with a valid identity verification document for assistance.

If you wish to permanently close your 3dmark account, please contact our support team via email at [email protected] or through live chat. Before closing your account, make sure you have withdrawn all remaining balances, as any funds left in a closed account may not be recoverable once the closure process is complete. Please note that closing your account is different from self-exclusion — if you are closing your account due to problem gambling, we strongly recommend using the self-exclusion option instead, as it provides stronger and more comprehensive protection than a standard account closure.

The KYC (Know Your Customer) process at 3dmark is typically required during your first withdrawal or when your withdrawal amount reaches a certain threshold. You may also be asked to submit documents if the 3dmark team needs to verify your identity for security or compliance purposes. Documents commonly required include a copy of your Malaysian identity card (MyKad) — both front and back — and in some cases, proof of current address such as a utility bill or bank statement. The KYC review process is usually completed within 1–3 business days. Submitting your KYC documents early can actually speed up future withdrawals.

The minimum deposit amount at 3dmark is RM20 per transaction. This limit applies to all payment methods supported on our platform. There is no general maximum deposit limit set; however, if you wish to set your own deposit limit for responsible gambling purposes, you can do so in the Account Settings section. Deposits made via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u and CIMB Clicks are typically processed instantly and credited to your 3dmark account without any delay.

3dmark supports all major Malaysian payment methods for deposits and withdrawals: DuitNow (instant transfer using your phone number or account number), FPX (Financial Process Exchange for direct bank transfers), Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u (Maybank internet banking) and CIMB Clicks (CIMB internet banking). All transactions are secured with SSL 256-bit encryption to keep your money safe. Available payment methods may differ slightly between deposits and withdrawals — log in and check the payments page for the latest information.

Withdrawal processing times at 3dmark vary depending on your chosen payment method. DuitNow withdrawals are typically the fastest — funds can reach your account within 30 minutes to a few hours. FPX and local internet banking withdrawals are usually processed within 1–3 business days. Withdrawals to e-wallets such as Touch 'n Go eWallet, GrabPay, Boost and ShopeePay are generally completed within 30 minutes to 24 hours. Withdrawal requests that require a KYC review may take slightly longer. If your withdrawal has not arrived beyond the stated timeframe, please contact 3dmark support with your transaction proof.

The minimum withdrawal amount at 3dmark is RM50. This means you must have at least RM50 in your account balance before you can submit a withdrawal request. 3dmark does not charge any processing fees for standard withdrawals — however, your bank or e-wallet provider may apply a small fee depending on their own policies. To request a withdrawal, log in to your 3dmark account, go to the "Withdrawal" or "Wallet" section, select your preferred method, enter the amount you wish to withdraw and submit your request. Please ensure the bank account or e-wallet details you use are registered in your own name.

If your deposit has not been credited to your 3dmark account within 15 minutes of a successful payment, please take the following steps: (1) Verify that the transaction was successful on your bank or e-wallet's end — look for a debit notification or transaction statement; (2) Take a screenshot or save your proof of transaction, including the transaction reference number; (3) Contact the 3dmark support team via 24/7 live chat or email [email protected], attaching the transaction proof. Our team will review the records and help resolve the issue promptly. The majority of delayed deposit cases are resolved within 1 working hour.

3dmark offers a 100% welcome bonus on a new member's first deposit. This means if you deposit RM100 as your first deposit, you'll receive an additional RM100 as a bonus, bringing your total available balance to RM200. The bonus can be used across a variety of games on the 3dmark platform, including slots, blackjack and Live Casino. The welcome bonus is usually credited automatically after your first deposit, though in some cases you may need to claim it via the Promotions page. Rollover requirements apply — please read the full terms of each promotion before claiming.

A rollover requirement (also known as a wagering requirement) is the number of times a bonus amount must be wagered before any winnings derived from it can be withdrawn. A simple example: if your bonus is RM100 with a 20x rollover requirement, you must wager a total of RM2,000 (RM100 × 20) before those funds are eligible for withdrawal. Rollover requirements vary by bonus type — welcome bonuses, weekly reloads and free spins each carry different terms. Always read the full terms of each 3dmark promotion before claiming it, and contact support if you have any questions.

Free spins received through 3dmark promotions are typically credited directly to your account and are valid for specific slot games as stated in the promotion's terms. Log in to your 3dmark account and go to the "Bonus" or "My Promotions" section to view your active free spins. Click on the designated game and your free spins will be applied automatically. Winnings from free spins are generally subject to a rollover requirement before withdrawal. Free spins have an expiry date — make sure to use them before the deadline stated.

Yes, 3dmark offers cashback and rebates to active players as part of our ongoing promotions programme. Cashback is typically calculated based on your net losses over a set period (usually weekly) and credited as a percentage of those losses. This provides some compensation and helps soften the impact of losses in casino games. Cashback terms and percentage rates are subject to change — log in and check the 3dmark Promotions page to see the latest cashback offers available to you as an active player.

3dmark offers over 200 games spanning a wide range of categories. In the video slots category, popular titles include Aztec Treasure (Aztec civilisation treasure theme), Emerald King (gem king theme), 777 Slots (a classic old-school slot that's a firm favourite among Malaysian players), Phoenix Rises (a stunning firebird animation) and Mermaid Gold (captivating ocean mystery theme). For table games, you can enjoy Turkish Blackjack and Red Dog. In addition, there is a full Live Casino offering with real dealers available at all times. The 3dmark collection is continuously updated with new titles on a regular basis.

Yes, all games on 3dmark use a Random Number Generator (RNG) system that has been certified by independent testing authorities. This ensures every slot spin, every card hand and every game outcome is truly random and free from any manipulation. There are no winning patterns or cycles — each gaming session is independent and unaffected by previous sessions. Fair play is one of 3dmark's core commitments to all Malaysian players, and it is a foundation of trust we uphold with full responsibility.

Yes, most slot games and table games on 3dmark are available in free demo mode. Demo mode lets you play with virtual credits at no real-money risk. This is ideal for new players who want to learn how a game works, understand the paytable, explore bonus features and build confidence before wagering real money. Demo mode is accessible without logging in in most cases. Please note that winnings in demo mode are virtual credits and cannot be converted or withdrawn as real money.

3dmark requires no app download. Our platform is fully optimised as a Progressive Web App (PWA), accessible directly through any browser on any device — Android phone, iPhone, iPad, tablet or desktop. Simply visit 3dmark via Chrome, Safari, Firefox or any modern browser and enjoy a smooth, responsive gaming experience. The interface automatically adapts to your device's screen size. If you prefer, you can add a 3dmark shortcut to your phone's home screen via the "Add to Home Screen" option in your browser for quicker access.

Live Casino at 3dmark lets you play casino games in real time with live dealers via high-quality video streaming — delivering an authentic casino experience from the comfort of your home in Malaysia. To play Live Casino, log in to your 3dmark account, ensure you have sufficient balance, then navigate to the Live Casino section in the game lobby. Select a table you'd like to join, wait for a seat to become available, place your bets within the allotted time and watch the dealer run the round live. A stable internet connection (at least 5 Mbps) is recommended for the best uninterrupted Live Casino streaming experience.

3dmark uses bank-grade 256-bit SSL encryption to protect all data transmitted between your device and our servers. This means your personal information and financial transactions cannot be intercepted by any third party in transit. Data stored on our servers is also encrypted and safeguarded by a multi-layered security system. We do not share your personal information with third parties without your consent, except where required by law. For full details on how we handle your data, please read the 3dmark Privacy Policy available at /privacy-policy.

Two-factor authentication (2FA) adds a highly effective layer of security to your 3dmark account. To enable 2FA, log in to your account, go to Account Settings and select the "Security" section. Click "Enable Two-Factor Authentication" and follow the on-screen instructions — this typically involves linking your mobile number to receive an OTP code each time you log in. Once 2FA is active, every time you log in to 3dmark from a new device or after logging out, you will be prompted to enter a 6-digit OTP sent to your phone as an additional verification step. We strongly recommend all players enable this feature.

If you've forgotten your 3dmark account password, click the "Forgot password?" link on the login page. Enter the email address registered to your account and we will send a password reset link within 1–5 minutes. Check your spam folder if the email doesn't appear in your main inbox. Click the link (valid for 15 minutes) and follow the instructions to create a new strong password. If you no longer have access to your registered email, contact the 3dmark support team via live chat with your identity verification details to request manual account recovery. Our team will verify your identity before authorising any password change.

3dmark only sends official emails from the @3dmark.my domain. If you receive an email claiming to be from 3dmark but using a different domain (such as Gmail, Yahoo or any unrecognised domain), it is fraudulent and you should not click any links in it. Important to remember: 3dmark will never ask for your password, bank card details, PIN or any sensitive information via email, SMS, WhatsApp or live chat. If you receive such a message purportedly from 3dmark, ignore it and report it to us directly at [email protected] or via live chat so we can take appropriate action.

You can set your own deposit limits directly through your 3dmark account settings — no need to contact anyone. Simply log in, go to Account Settings, and look for the "Responsible Gaming" or "Self-Control" section. Select "Deposit Limit" and set a daily, weekly, or monthly limit that works for you. Any reduction in limits takes effect immediately. To increase your deposit limit, a 24-hour waiting period applies as a safeguard. This feature is completely free, and we strongly encourage all Malaysian players to make use of it as part of good responsible gaming practice.

A cooling-off period is an option to take a short break from the 3dmark platform — from 24 hours up to 6 weeks. It is suitable for players who want a temporary pause without fully closing their account. Once the period ends, your account will be reactivated automatically. Self-exclusion, on the other hand, is for a longer duration — from 6 months up to 5 years, or permanently. During self-exclusion, your account is fully closed, all marketing communications are stopped, and you will not be able to open a new account. Self-exclusion is recommended when you feel gambling is becoming a serious problem. To activate self-exclusion, please contact the 3dmark support team.

If you notice your gaming habits shifting from entertainment to something more concerning, don't hesitate to reach out for help. The first step is to use 3dmark's self-control tools — activate deposit limits, loss limits, or self-exclusion through your account settings. You can also contact the 3dmark support team via live chat or at [email protected] in complete confidence and without judgement — we'll help you enable all the controls you need. Consider talking to someone you trust, and think about seeking guidance from a professional counsellor who specialises in mental health and addiction in Malaysia. Remember, asking for help is a sign of courage, not weakness.